Refund Policy
Refund Policy
At Presentify AI, customer satisfaction is our priority. This Refund Policy explains the terms and conditions under which refunds for subscriptions are granted. By subscribing to our services, you acknowledge and agree to the policy outlined below.
1. General Refund Policy
Refunds for subscriptions are assessed on a case-by-case basis, taking into account the subscription type, usage of the platform, and the circumstances of the request. Please review the specific conditions for each subscription type.
2. Monthly Subscriptions
Monthly subscriptions are non-refundable once payment is processed. If you cancel your subscription, you will retain access to the service until the end of the current billing cycle, but no partial refunds will be provided for unused time.
Refunds for monthly subscriptions may be considered in exceptional cases, such as billing errors or significant service disruptions, and only at the sole discretion of Presentify AI.
3. Yearly Subscriptions
Yearly subscriptions are offered at a discounted rate compared to monthly plans, and refunds are not automatically granted. However, partial refunds may be considered if a refund request is made within 7 business days of the subscription start date.
If a partial refund is approved:
- The amount accrued for the month in which the subscription started will not be refunded.
- The remaining balance will be reviewed based on account usage during the refund period, and the final refund amount will be determined at Presentify AI’s discretion.
Refund requests submitted after the 7-business-day window will not be eligible, except in cases of billing errors.
4. Lifetime Subscriptions
Lifetime subscriptions are a one-time payment offering access to the platform for the duration of its operation. Refunds for lifetime subscriptions are not automatically granted but may be partially refunded if:
- A refund request is submitted within 7 business days of purchase.
- The account usage is minimal or negligible.
As with yearly plans:
- The amount accrued for the month in which the subscription started will not be refunded.
- The remaining balance will be assessed based on account activity, and the refund amount will be determined by Presentify AI at its sole discretion.
Refund requests submitted after the 7-business-day window will not be considered.
5. Exceptional Circumstances
Refunds outside the standard conditions may be granted in limited circumstances, such as:
- Significant, prolonged service outages affecting your ability to use the platform.
- Technical issues or demonstrable failure of the platform to deliver promised functionality.
All such refund requests must be submitted within 30 days of the issue, and approval will be solely at Presentify AI’s discretion.
6. How to Request a Refund
To request a refund, please contact our support team at [Insert Contact Email] and include:
- Your account details (email associated with the subscription).
- Proof of payment (receipt or transaction ID).
- A detailed explanation of your refund request.
We will review your request and notify you of the outcome. If approved, refunds will typically be processed within 7-10 business days, though the timing may vary depending on your payment method or financial institution.
7. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions canceled outside the stated refund periods.
- Accounts with significant usage of the platform during the refund window.
- Refund requests submitted after 7 business days for yearly and lifetime subscriptions.
- Any fees, taxes, or charges imposed by third-party payment processors.
8. Changes to the Refund Policy
Presentify AI reserves the right to modify this Refund Policy at any time without prior notice. Updates will be posted on this page with an updated Effective Date. Continued use of the platform constitutes acceptance of the revised Refund Policy.
9. Contact Us
If you have questions about this Refund Policy or need assistance with your subscription, please contact us at hello@presentify.ai.